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Return & Refund Policy

🛍️ Return & Refund Policy – Elite Haven1. Eligibility for Returns2. Non-Returnable Items3. Return Process4. Refund Policy5. Exchanges6. Shipping Costs7. Damaged or Incorrect Items8. Late or Missing Refunds9. Contact Information

🛍️ Return & Refund Policy – Elite Haven

Last Updated: [Insert Date]

At Elite Haven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition

  • The item is returned in its original packaging

  • Proof of purchase (order number or receipt) is provided

Elite Haven reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale or clearance

  • Personal care or hygiene-related products

  • Customized or made-to-order items

3. Return Process

To initiate a return, please contact us at:

📧 Email: [Your Email Address]

📞 WhatsApp: [Your Contact Number]

Once your request is approved:

  • You will receive return instructions

  • The item must be shipped back within the given timeframe

4. Refund Policy

After receiving and inspecting the returned item:

  • You will be notified regarding the approval or rejection of your refund

  • If approved, the refund will be processed within 5–7 business days

  • Refunds will be issued via the original payment method or bank transfer (for Cash on Delivery orders)

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged during delivery

  • Incorrect item received

Exchange requests must be made within 48 hours of delivery.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the product is faulty or incorrect

  • Original shipping charges are non-refundable

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours with:

  • Order number

  • Clear photos or video proof

We will resolve the issue on priority.

8. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account

  • Then contact your payment provider

  • If the issue persists, contact us directly

9. Contact Information

For any questions regarding returns or refunds, please contact:

📧 Email: [theelighthaven@gmail.com]

📞 Phone/WhatsApp: [03072480451].